Frequently Asked Questions
General Questions
Woof and Bake is a pet treat shop specialising in handmade, all-natural treats made from high-quality New Zealand meats. We prioritise your pet’s health by avoiding artificial ingredients, colours, and harmful additives.
We are based in 2/75 View Rd, Wairau Valley, Auckland, New Zealand, and our products are available online.
Yes! We ship across New Zealand to ensure all pets can enjoy our tasty and healthy treats.
Product & Ingredient Questions
We use premium New Zealand meats and natural ingredients with no artificial colours, preservatives, or fillers. Our treats are crafted for both taste and nutrition.
Some of our treats contain rolled oats for added fibre and nutrition. If your pet has dietary restrictions, check our ingredient list or contact us for recommendations.
Absolutely! Our treats are designed to be safe and healthy for all breeds, with sizes suitable for small, medium, and large dogs.
We take safety seriously by removing fats, sharp bones, skins, and nails from our meats before production. All treats are made in a controlled environment to maintain high-quality standards.
Ordering & Shipping Questions
You can order directly from our website. Simply browse our treats, add them to your cart, and proceed to checkout.
Orders are typically processed within 1-2 business days, and delivery times vary depending on your location within New Zealand.
Yes! If you’re nearby, we offer local pickup options. Please refer to the website for address.
Storage & Feeding Questions
We recommend storing our treats in the fridge for up to 5 days. For longer storage, they can be kept in the freezer.
Our treats stay fresh for a long time if stored in the freezer, but we do not recommend keeping them for an extended period as they may lose their freshness.
Our treats are designed as healthy snacks, but moderation is key! Treats should complement a balanced diet and not exceed 10% of your dog’s daily caloric intake.
Special Requests & Custom Orders
If customers provide a note requesting ingredient replacements in our natural cooked or raw meals, we are happy to accommodate the request. However, additional costs may apply. (e.g., replacing apple with more broccoli).
Sorry, we do not make birthday cakes, but we do offer special treat gift sets. You can email us at admin@woofandbake.com for more information.
Yes! We provide bulk orders for events, gifts, and even wholesale opportunities. Contact us for pricing and details.
Other Questions
Due to the nature of our products, we cannot accept returns. However, if you have any issues with your order, please reach out, and we’ll make it right.
You can reach us through our website’s contact form, via email, or on social media. We’re happy to help!